Shipping Policy
- At Stonemade, every piece is handled with care and attention from production to delivery.
- Stonemade ships across India and internationally through trusted logistics partners, ensuring every piece is handled with the care it deserves from our studio to your space.
- Delivery timelines vary by order and are communicated clearly at the time of confirmation.
- As many of our pieces are made to order or produced in limited quantities, lead times may vary depending on the product and level of customisation involved.
- While we make every effort to adhere to estimated timelines, delivery schedules may occasionally vary due to production requirements, material availability, logistics, customs procedures, or circumstances beyond our reasonable control.
- Customers are responsible for providing complete and accurate delivery information at the time of order confirmation.
- We encourage customers to inspect all pieces upon delivery and notify us of any visible damage, discrepancies, or concerns within 48 hours of receipt so that we may review and assist appropriately.
- Claims relating to transit damage reported after this period may not be eligible for review.
- For international deliveries, local customs duties, import taxes, and similar charges, where applicable, shall be the responsibility of the customer unless otherwise agreed in writing.
- Shipping charges, where applicable, shall be communicated at the time of order confirmation.
- If you have any questions regarding shipping, delivery timelines, or an existing order, please do not hesitate to contact us.